The ordering process is simple and there is an excellent range of materials and choices around suit design. Would be good if they gave some suggestions based on body shape etc. The suit arrived 4-5 days earlier than promised so that was excellent. There was no customs fee for me - your mileage may vary! It comes in an incredibly small box so you do need to let the suit hang out for a day or 2 to lose the folds. The quality of the suit was fine. It's not Saville row - but nor is the price... I had some alterations needed - their allowance covered the tailors price to take the jacket in - but if both jacket and trousers needed altering you might find it hard to get the suit altered without "topping up" their refund. Some of the reviews below mentioned speed of response - despite clearly being abroad, i got speedy replies in passable English. Overall I was pleased with the service and would order from HOCKERTY again.