For customers within the European Union, the website is operated by a subsidiary of AFT GmbH:
If you would like to send any documentation by post mail, please send it to our Zürich office:
For any concerns or incidents related to the use of the Website, you may contact Hockerty:
Hockerty offers custom clothing for both men and women. On the Website, you will find detailed product descriptions and 3D visualizations of the products that can be acquired. While we try to accurately display the colors of our products on the Website, the actual colors you see depend on your monitor and settings of your screen, and we thus cannot guarantee that the colors displayed by your monitor will be exactly the same color of the product at the time of delivery and/or receiving:
If you are buying from the European Union and, therefore, our products will be delivered in the Union, taxes are included.
We do not accept orders from customers within the European Union placed in other currencies than Euro.
For all other countries taxes are not included. Outside the EU all fees charged by Hockerty are exclusive of any taxes, duties or other governmental levies or any financial charges. You agree to pay and be responsible for any taxes, duties, levies or charges for the use of the Transaction Services in addition to our service fees.
If the package is held in customs and duties are charged, even if we are not obliged to do so, we will reimburse the import duties (up to 25% of the order's value). In order to request the refund for the customs taxes, the invoice should be sent within 30 days after delivery.
Klarna is a global payment method available in select countries that provides a simple, quick, and seamless buying experience. With Klarna, you can spread out your payments (4 separate payments). If paying with Klarna is available in your location, you will see it as an option at checkout.
To get further information, including detailed terms and conditions for the available options, please refer to to following page on klarna website.
Hockerty manufactures and delivers in just 3 weeks. Depending on the period of the year, though like on heavy promotional periods, delivery times may take longer. You will always find the estimated delivery time at your cart. Some products may have different delivery times, so the best way to know the specific delivery time on each moment is to design or choose a product and add it to the cart.
The provided delivery date is an estimated date and not an ensured one. Due to external factors, the delivery date could be different from the confirmed date. Hockerty guarantees delivery except in situations, events or circumstances that are beyond our control (customer is not available, adverse weather conditions, errors in the shipping information, legal procedures, public holidays, etc.). Shipping is free on orders above £99.
For orders below this value shipping costs will be at a flat rate of £9 (regardless of the number of products).
In order for us to be able to offer solutions within our after sales policy for any problem related to the shipment (damaged package, lost, missing product) you have to notify us through the order details by support ticket (in your customer area) within 7 calendar days after the reception of the order.
Hockerty offers a Perfect Fit Guarantee for all its products. This guarantee includes:
Hockerty only allows changes* or cancellation of an order if it is requested within 24 hours since payment. After this time, Hockerty does not offer the possibility to cancel an order as production has started and non-recoverable costs have been incurred (fabrics, tailor's time, etc.).
*No changes of any kind are allowed on the order if you have chosen express delivery, as production starts as soon as possible.
Hockerty reserves the right to make unannounced changes in its Website when considered as appropriate, change, delete or add content and services provided through the same, as well as the way in which they are presented or located on the Website for its improvement and renewal.
Hockerty reserves the right to refuse or withdraw access to the Website and/or services offered without notice on its own or a third party, to users, who violate these Terms and Conditions.
The Website and its contents, including its services, programs, data, designs, texts, graphics, logos, icons, buttons, as well as the software, commercial names, brands, creative works, illustrations, photographs or industrial drawings and any other features capable being used for industrial and commercial purposes (i) are property of and held in the ownership of Hockerty and are protected by national and international legislation concerning the intellectual and industrial property. Under no circumstances shall it be considered that Hockerty grants any kind of license, or engages in any form of relinquishment, transfer or total or partial assignment of the above rights, or that any right is conferred, especially in relation to the alteration, transformation, exploitation, reproduction, distribution or public communication of the contents referred to above without the prior, express and written authorization of Hockerty or corresponding owners. The User can only use the Website and its contents for personal and private use. Any other use is prohibited and will require the User to obtain the prior written permission of Hockerty. Hockerty puts its reasonable endeavors to ensure that this Website is free of viruses and other malicious or harmful content. You can use, download and print Website content solely for your own personal use or for non-commercial personal use. Except for your own personal use or internal business purposes, you cannot do any of the following without first obtaining the written permission of Hockerty:
As a general comment, Users must operate at all times in conformity with the law, with the norms of polite behaviour and the requirements of good faith, employing all due diligence and abstaining from using the Website in any way that may impede, damage or adversely affect the normal operation of the Website, or the goods or rights of Hockerty, of its suppliers, of other Users or in general of any third party. Specifically, and without this implying any limitation of any kind of provisions of the previous section, Users shall, during their use of the Website, accept the following obligations:
The website of Hockerty contains links to other websites that you can visit. We have no control over the content of these websites, nor do we prove them. If you access a website, whose link has been provided on this website, you accept that Hockerty is not responsible for the content of the website, including any advertising or products offered on the website. Hockerty can also not be held liable for a criminal offense, damage or loss that occurred through visiting any of these websites.
These conditions also apply to any posting, on one of them, with Hockerty affiliated websites, such as Facebook, Twitter, YouTube or other social networks. All comments, images, videos and other material on third-party social networks do not necessarily reflect the opinion or ideas of Hockerty or its employees. Therefore Hockerty is not responsible for such content. In any case, the entire material posted on third-party social networks must comply with these conditions and, if applicable, also with those of these social networks.
The relations between a client and AFT GmbH is governed by the laws of the Switzerland.
The applicable jurisdiction is: